Booking Policies

Cancellation and reservations:
FREE rate

- When booking the FREE rate the cancellation is free of charge until 6pm on day of arrival, to ensure the reservation after 6pm on arrival day, the hotel will request payment of 1 night deposit. Except for the period from July 2nd to September 18th, when cancellation is free of charge up to 5 days before arrival date. After this period will be charged one night.

- During the period from July 2nd to September 18th a deposit of 1 night will be requested by sending a secure Reduniq link, by bank transfer or by MBAY. This deposit is only returned if the customer cancels 06 or more days of arrival. If you cancel 05 or less days from arrival, the deposit is retained.

- In case of no-show - the deposit made will not be refunded.

SMART rate

Cancellation
Non-refundable in case of cancellation or no show. Rescheduling available.
Low season (from 01/01 to 01/07 and from 19/09 to 31/12): Reschedule free of charge until 6pm on day of arrival.
High season (from 02/07 to 18/09): Reschedule free of charge up to 5 days  before check-in.

 

Payment of the entire amount at the time of booking. Payment can be made throught a secure link from Reduniq, by bank transfer or MBWAY.
Payment details will be sent by the hotel.

 

Special offers have specific cancellation policies and should be consulted individually
VAT included in all rates

Children and extra beds

Children up to 3 years old can be accommodated in a cot for free. Maximum 1 cot per room.
- Children from 4 to 12 years old and adults can be accommodated in an extra bed at an additional cost. Maximum 1 extra bed per room.
- Cots and extra beds are on request and subject to confirmation of availability.
- Maximum age of children in extra bed: 12 years.

Others:
- Check-in time from 16h00
- Check-out time until 11h00
- Animais de estimação não permitidos (except guide-dogs)
- Non-smoking Hotel (except in authorized zones)